Monday, April 12, 2010

Ektron eWebEditPro5: Run time Error '0'

Hi Friends,

If you recently moved to any Siebel Maintenance fix packs and above then you might face an annoying issue with Siebel HTML Editor a.k.a Ektron eWebEditPro Editor!

After you apply the fix pack for Siebel Web Server Extension (SWSE), it upgrades the existing eWebEditPro editor from v4 to v5.

After this upgrade a necessary configuration change is not mentioned in the Maintenance Configuration Section, due to which you will notice that any template tried to be opened in the new HTML Editor results into a blank load & if you right click in the editor it results into a error popup window titled eWebEditProLibCtl5 saying, "Run time error '0'"

 In order to resolve this, you will need to edit the webeditorctrl.htm file under /$SIEBEL_SWSE_ROOT/public/enu/webeditor/

Find out the below code:

and replace it with below code:

After you do this, make sure you do a CLEAR CACHE in your browser else it will still show Javascript errors like:

This happens as the old webeditorctrl.htm file is used from browser cache for loading eWebEditPro Editor.
So ensure you do a clear cache without fail!

Hope this helps resolve patching issue.

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Anonymous said...

Hi Shalabhsneha,

We are planning to use Siebel email marketing and we need to build few email HTML templates.

Could you please tell me how to use Ektron eWebEditPro Editor in Siebel.


Shalabhsneha Katdare said...

Hi Narayan,

You can create a HTML Template in your fav HTML Designer like Microsoft Frontpage or Dreamweaver and upload them to Siebel under Administration -> Document
Document Type should be Offer Template.

eWebEditPro Editor then helps these templates to be opened within Siebel while creation of Offer/Treatments.

The entire process to actually use the offer template by creating a Campaign needs to be properly studied from the Siebel Marketing Guide in the Bookshelf.

Hope this helps.