ESD [EMS 2012] Error: FindClass org/apache/catalina/startup/Bootstrap failed

Hello Friends,

If you happen to use the new breed of Siebel Email Marketing Server (ESD/BHD/CTD) [EMS2012], then you might be greeted with below error while starting the Service for the first time in jakarta_service_date.log file under \logs:

[2009-05-11 06:22:38] [info] Procrun (2.0.3.0) started
[2009-05-11 06:22:38] [info] Running Service...
[2009-05-11 06:22:38] [info] Starting service...
[2009-05-11 06:22:38] [443 javajni.c] [error] FindClass org/apache/catalina/startup/Bootstrap failed
[2009-05-11 06:22:38] [997 prunsrv.c] [error] Failed loading main org/apache/catalina/startup/Bootstrap class d:\Program Files\esd\bin\bootstrap.jar
[2009-05-11 06:22:38] [1260 prunsrv.c] [error] ServiceStart returned 3
[2009-05-11 06:22:38] [info] Run service finished.
[2009-05-11 06:22:38] [info] Procrun finished.

This is mainly because, Apache Tomcat 6 is now distributed with the latest EMS components which needs updated JDK Version to be installed prior its installation.

You can install J2SDK 1.5 update 18 & then re-install to eliminate this error.

If you are planning to install J2SDK 1.6, then you might want to read the below page first:
https://issues.apache.org/bugzilla/show_bug.cgi?id=41538

Keywords: ESD, Email Sending Daemon, crm,siebel, siebel systems,Siebel Bounce Handler Daemon, Siebel Click Through Daemon, BHD, CTD,EMS, Email Marketing Server,etc